I was answering emails at the counter, and Ivy was right beside me with its little ‘reading’ face on. It sounds silly, but it honestly felt like we were working together.
Ivy: World’s First Expressive Plant-Pet
Choose Your Way to Ivy
For My Desk
A little companion for every workday

As a Gift
A unique gift that lasts as a companion


Gen 2: What’s Changed?
Frequently Asked Questions
For more FAQs and usage tips, visit our Help Center.
What payment methods do you accept?
We accept a wide range of secure payment options, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover, Apple Pay, Google Pay, UnionPay, and Klarna.
Please ensure your billing details are accurate and up to date so we can process your order smoothly.
Do you offer free shipping?
PlantsIO offers free standard shipping to all eligible destinations. For details, please check our [Shipping Policy].
How long will it take to receive my order?
Delivery times vary by location. Estimated shipping times for major regions are as follows:
- USA: typically 3–7 business days
- Canada: typically 10–15 business days
- Germany & UK: typically 2–5 business days
- France, Italy, Spain, Netherlands, Poland, Portugal: typically 3–10 business days
- Australia, New Zealand: typically 10–15 business days
- Japan, South Korea, United Arab Emirates: typically 7–10 business days
- Israel, Qatar, Saudi Arabia: typically 10–15 business days
For detailed delivery estimates, please refer to our [Shipping Policy].
- Please note: Delivery times may be extended during holidays or peak seasons due to high shipping volumes.
How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number.
You can use it on our Tracking Order Page to check delivery updates in real time.
What is your warranty and return policy?
We offer a 30-day return policy for any reason within 30 days of receiving your item.
All purchases also include a 1-year warranty covering manufacturing defects.
For full details, please visit our Return & Refund Page.
How do I request a warranty or return?
To request a return, refund, or warranty service, email us at service@plantsio.com.
Once your request is approved, we’ll send step-by-step instructions on how to return your item.
For complete guidance, please refer to our Return & Refund Page.
How to use discounts?
Seasonal discounts are already included in the product price — no code needed. Bundle discounts apply automatically at checkout. You may also use one subscription or influencer code by entering it at checkout. For details, please visit our Discount page.















