Ivy, the world’s first expressive plant-pet.
Blend Into Space
Choose Your Way to Ivy
For Myself
For moments meant just for you
As a Gift
A thoughtful gift of companionship
Touch your plant. Tap it. Hug it.
Frequently Asked Questions
For more FAQs and usage tips, visit our Help Center.
What payment methods do you accept?
We accept a wide range of secure payment options, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover, Apple Pay, Google Pay, UnionPay, and Klarna.
Please ensure your billing details are accurate and up to date so we can process your order smoothly.
Do you offer free shipping?
Yes! PlantsIO offers free standard shipping to select countries.
Orders are processed and dispatched within 2 business days.
How long will it take to receive my order?
Delivery times vary depending on your location:
- USA: typically 3–7 days
- Europe: typically 10–15 days
- Japan & Korea: typically 7–15 days
- Other regions: typically 15–30 days
Please note: During peak seasons or holidays, delivery may take slightly longer due to high order volume.
How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number.
You can use it on our Tracking Order Page to check delivery updates in real time.
What is your warranty and return policy?
We offer a 30-day return policy for any reason within 30 days of receiving your item.
All purchases also include a 1-year warranty covering manufacturing defects.
For full details, please visit our Return & Refund Page.
How do I request a warranty or return?
To request a return, refund, or warranty service, email us at service@plantsio.com.
Once your request is approved, we’ll send step-by-step instructions on how to return your item.
For complete guidance, please refer to our Return & Refund Page.
How to use discounts?
Seasonal discounts are already included in the product price — no code needed. Bundle discounts apply automatically at checkout. You may also use one subscription or influencer code by entering it at checkout. For details, please visit our Discount page.