Thank you for choosing Plantsio for your shopping experience. We are committed to providing you with exceptional service and clarity regarding our shipping policy.

Shipping Rates and Delivery Times

At Plantsio, we offer free standard shipping for all orders to select countries.

We aim to process and ship your order promptly, typically within 3-7 business days. Delivery times may vary based on your location, but you can generally expect your order to arrive within 9 to 15 business days after shipping.

Please note that during peak seasons or holiday periods, shipping may take a bit longer due to increased demand.

Shipping Providers

We partner with reliable shipping providers to ensure your order arrives safely and on time.

For international shipments, please be aware that customs or import duties may apply. These charges are the responsibility of the recipient and are not included in your product or shipping costs.

Order Tracking

Once your order has been dispatched, we will send you an email containing a tracking number. You can use this number to monitor the progress and estimated delivery date of your order.

Shipping Restrictions

Currently, we ship to all over the world.

We are unable to deliver to P.O. boxes, so please provide a physical address along with a contact phone number for shipping.

Lost or Damaged Items

While we take great care in packaging and shipping your order, unforeseen issues can occur. If your package is lost or arrives damaged, please reach out to our customer support team at plantsiostore@gmail.com within 14 days of the estimated delivery date. We will work with you to resolve the issue.

Import Taxes and Duties

Please be aware that any applicable import taxes, customs duties, and associated fees are not included in your product price or shipping costs. These charges are the recipient's responsibility. We recommend checking with your local customs office to understand any potential fees that may be applicable to your order.

Returns and Exchanges

For information regarding our return and exchange policy, please refer to our Refund Policy at Plantsio Refund Policy.

We hope this shipping policy provides you with a clear understanding of our shipping processes. If you have any further questions or need assistance, please do not hesitate to contact us at plantsiostore@gmail.com.

Thank you for choosing Plantsio. We appreciate your support!

Plantsio
plantsiostore@gmail.com