Refund policy

At Plantsio, we strive to ensure that you are completely satisfied with your purchase. If you need to return an item, our refund policy outlines the process for returning items and receiving reimbursements.

Returns

We offer a 14-day return policy. This means you have 14 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item should be in its original condition, unworn or unused.
  • It must include all original tags and be in its original packaging.
  • You must provide the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at plantsiostore@gmail.com.

If your return is approved, we will provide you with detailed instructions on how and where to send your package. Please note that items must be sent back to us only after receiving return authorization. Returns sent without prior approval will not be accepted. Additionally, if you reside outside of our primary shipping regions, please be aware that returning items may take longer than expected.

If you have any questions regarding returns, feel free to reach out to us at plantsiostore@gmail.com.

Damages and Issues

Upon receiving your order, please inspect it carefully. If you discover that your item is defective, damaged, or if you received the wrong item, please contact us immediately. This allows us to evaluate the issue and work towards a resolution.

Certain items are non-returnable, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (like special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

Exchanges

If you would like to exchange an item, the quickest way to ensure you receive what you want is to return the original item first. Once your return is accepted, you can place a new order for the desired item.

Consumer Protection and Warranty

According to consumer protection laws within the European Union, you have a 14-day cooling-off period during which you can cancel or return your order for any reason, without needing to justify your decision. Additionally, all purchases come with a 1-year warranty.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If your return is approved, we will process your refund automatically to your original payment method within 10 business days. Please note, it may take additional time for your bank or credit card company to post the refund.

If you have not received your refund after 15 business days from the approval of your return, please contact us at plantsiostore@gmail.com for assistance.

Thank you for choosing Plantsio! We appreciate your support and are here to help with any questions you may have regarding your purchase.