Ivy Smart Planter – Умный и интерактивный кашпо для комнатных растений

Hello,
We sincerely apologize for the poor experience you've had. To reset the device, you can press the power button on the back three times to reset the network. You can follow the tutorial in the video here: https://youtu.be/A8fHn1PZ6pQ?si=J7zrOffSAL0dpvnq.
If you have any other questions, please feel free to contact us at service@plantsio.com. Our support team will be happy to assist you further and ensure the issue is fully resolved.
Thank you for your patience and understanding.

Hi Cory,
We sincerely apologize for the inconvenience and the poor experience you’ve had.
Please first ensure that the Sleep Mode setting is configured correctly. If the water level reading appears inaccurate, you can recalibrate the sensor by going to Other Settings and selecting Water Sensor Calibration, then following the on-screen instructions.
If the issue persists after recalibration, please don’t hesitate to contact us at service@plantsio.com. Our support team will be happy to assist you further and make sure this is fully resolved.
Thank you for your patience and understanding.