What should I do if I can't upload images or videos properly?
1. For optimal compatibility, we recommend using Chrome or Edge on a PC. 2. Click the blue text labeled "Toggle off the restriction" and follow the instructions to disable the option. This step ...
Unable to Access Custom Animation Page
Unable to Access Custom Animation Page Error on Webpage G Written by Gordon Sun Updated over 5 months ago If you are unable to open the custom animation webpage, see a "sad Ivy fac...
You can use water-soluble fertilizer and follow the dilution ratio standards. When Ivy is in a state of water shortage, add the diluted water-soluble fertilizer into the water reservoir according t...
Ivy is Not Showing Expressions - Plant Detection Issues
If you notice that Ivy’s screen displays water level information with no plant detected (as shown in the image below), even though the plant is inside, it could indicate a problem with the plant d...
Ivy Sleep Modes - Smart Sleep and Night Sleep
Ivy offers two sleep modes: Smart Sleep and Night Sleep. Both modes are designed to reduce power consumption, but they will not be effective if Ivy is connected to power. Smart Sleep Mode ...
No Reaction When Touching the Sides of Your Ivy Planter
Touch Bar Issues During Tutorial or One-Side Unresponsiveness If you are experiencing difficulty completing the tutorial due to an unresponsive touch bar, or if one side of the touch bar isn’t w...