Screen Freezes, no Reaction

If Ivy’s screen freezes or it does not respond to any interactions, try the following steps:

Force Shutdown: Hold the back button for over 10 seconds to force Ivy to shut down. Then press the back button again to reboot.

Note: For Ivy units produced after March 2025, press the reset button at the bottom of Ivy to reboot. Ignore the following steps.
Disconnect Power: If step 1 doesn’t work, disconnect Ivy from the power source.
Wait for Residual Power to Deplete: Leave Ivy disconnected for at least two hours to ensure all residual power is depleted (until the backlight turns off completely).
Reconnect Power: Reconnect Ivy to the power source but do not attempt to turn it on.
Wait and Power On: Wait at least 20 more minutes before pressing the back button to start Ivy.

Note: For Ivy units produced after March 2025, press the reset button at the bottom of Ivy to reboot. Please ignore the above steps in this case.